Refund policy

We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.

You may return items within 28 days of delivery for a full refund, provided they meet the conditions below:

Items must be unused, unworn, and have all original tags attached.
Returns can be requested through our Contact us with your order reference, the name of the item you would like to return and the reason for the return or exchange.
Sale items must be returned within 14 days of delivery.

We reserve the right to refuse returns that do not meet these conditions.

If you would like to exchange an item, please indicate this on the return request form.

Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we cannot be held responsible for lost returns.

Refunds are issued to the original payment method once your return has been received and inspected.
We do not refund the original postage and packaging fee.

Please allow 3–4 business days for your refund to appear, depending on your bank or card provider.

Please send all returns and exchanges to:

SALTS returns
Northern Apparel
112 Bolling Road
Ilkley
West Yorkshire
LS29 8PN